Privacy Policy
This privacy policy sets out how RollerJam uses and protects your ‘personal information / data’ – any information that you give us when you sign or subscribe for specific information.
Protecting your data and privacy is important to us. Any data we collect will only be used in accordance with this privacy statement.
Roller Jam can change this policy from time to time by updating the page. This policy is effective from 14th November 2022.
WHAT DATA DO WE COLLECT?
Personal data, or personal information, means any information relating to an identifiable individual. It does not include any data or information which relates to a person that cannot be identified or where the person’s identity has been removed (i.e. anonymous data).
As a customer at our venues or visitor to our site, we may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:
– Identity data, Data which identifies you, including your name and date of birth
– Contact data, Your contact details, such as your address, telephone number and email address
– Financial data, Data we collect if you purchase tickets from us, such as your bank account and payment card details
– Transaction data, Details about any purchases you have made from us
– Marketing data, Data which we capture when you sign up to our Newsletter, including your preferences regarding receiving marketing communications from us
– Usage data, Information about how you use our site and our products and services including how you navigate our site and if you encounter any problems
– Technical data, Electronic information which is automatically logged/stored by processing equipment, including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our site
– Social media data, Data we have access to through a social media platform when you connect with us or like or follow our social media accounts, including your social media handle, photograph, date of birth, location, occupation, interests and other information and content you make available via your social media accounts
– CCTV data, Information obtained through CCTV.
We may also collect, use and share “aggregated data” such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature on our site. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
HOW WE COLLECT INFORMATION
Direct interactions
Most of the personal data we hold about you is collected when you interact with us or correspond with us directly (via our site, by email, telephone, post, at our venues or otherwise). This includes personal data you provide when you:
– Send us an email
– Enquire about our venues, products, services or vacancies
– Purchase a ticket
– Subscribe to receive marketing communications
Automated technology
When you interact with our site, our systems will automatically collect information about your equipment, browsing actions and patterns. We collect this personal data (namely technical and usage data) by using cookies [server logs and other similar technologies]. Our Cookies Policy and is below in the section entitled COOKIES. Our CCTV systems may capture your image automatically if you visit one of our venues. [We will not typically connect this CCTV data with other personal data we hold about you, unless you or someone else has been injured or there has been another incident you were involved in which requires investigation (such as damage to our venue).]
OTHER THIRD PARTIES
We may also receive personal data about you from various third parties as set out below:
The third party designated to process and manage our online ticketing operations Skiddle and our payment handling company Dojo. If you want to purchase a ticket for our venues online, you will be access a portal to our ticketing company to make the booking, process the payment and issue the tickets.
WHAT WE DO WITH THE INFORMATION WE GATHER?
We may ask for your information for the following reasons…
– Booking process – when you book a ticket to Golf we ask for your name, e-mail, phone number and card details. We store this information through ResDiary, our booking system and Stripe Inc, our payment processor. A copy of their privacy policy is available to view at https://sales.resdiary.com/privacy-statement/ and https://stripe.com/en-gb/privacy
– Internal record keeping – CVs, application forms etc.
– Newsletters. If you register for our newsletter than we hold and store your email address using Mailchimp (our email service provider) we may then send promotional emails about special offers or other marketing information using the email you provided. When you register for our newsletter you can also opt in or opt out to receive customised online advertising.
– Advertising, we may use cookies or your email address to
– We may also contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
SECURITY
We are committed to ensuring your information is secure. We have put in place across our business suitable physical, electronical and managerial procedures to help safeguard and secure the information we collect online. If you’d like to know more about these please e-mail us at info@ghettogolf.co.uk
COOKIES
WHAT ARE COOKIES
This site uses cookies, they are small files that are downloaded to your computer, to improve your experience and enable web applications to respond to you as an individual. Here we describe what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade the sites functionality.
HOW WE USE COOKIES
We use cookies for a variety of reasons detailed below. You can choose to accept or decline cookies in your browser. Web browsers traditionally auto accept cookies but you can modify your browser settings and turn off this function if you prefer, however this may prevent you from taking full advantage of our website and it’s functionality.
The information we obtain from our use of cookies may include information about your computer (or other electronic device) such as your IP address, your browser and/or other internet log information, your geographic location, and information about how you use our site and products and services, including how you navigate our site and if you encounter any problems. More information about cookies can be found at www.allaboutcookies.org and www.cookiecentral.com.
DISABLING COOKIES
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site.
THE COOKIES WE SET
We use traffic log cookies to identify which pages are being used. This helps us tailor our website to your needs.
THIRD PARTY COOKIES
We use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
We utilise, interact with and advertise using social media sites. To enable us to enhance the experience the following social media sites, including Facebook, Adwords, LinkedIn and Twitter, will set cookies through our site which may be used as outlined in their respective privacy policies.
LINKING TO OTHER WEBSITES
Our website may contain links to other websites of interest. These are outside of our control and we are not responsible for the privacy or protection of any information that you provide to them. Please exercise caution and check the privacy policy applicable to the website in question if you are unsure.
MORE ABOUT YOUR PRIVACY
The personal data we obtain from the use of cookies will be used by us in accordance with our Privacy Policy. We do not share your personal data with other third parties except to the extent set out in our Privacy Policy. Third parties may also process your personal data on our behalf and in accordance with our instructions to provide services to us (such as, ticketing services, marketing and advertising, and data analytics).
HOW DO WE PROTECT MEMBERS’ PERSONAL DATA?
UK and EU General Data Protection Regulation Laws require us to follow strict security procedures in the storage and disclosure of your personal information.
You may restrict the collection or use of your personal information in the
following ways:
– Whenever you are asked to fill in a form on the website, look for a box that indicates you do not want the information to be used by anybody for customized advertising.
If you have previously agreed to us using your personal data you may request a copy of this, update your records or unsubscribe at any time by emailing us at info@rollerjam.co.uk or in writing to RollerJam Digbeth 68 GloveStreet Birmingham B94EL. We aim to reply to any data request within 1 month of the sending date.
